We want you and your little one to be completely happy with your purchase. If you receive a product that doesn’t work for you, we’re here to help.

1. Eligibility for Exchange

• Exchanges are accepted within 2 days of delivery.
• Exchanges are applicable only for size-related issues. We do not accept exchanges for change of mind, colour preference, design preference, or any other reason.
• The product must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
• Products that have been altered, damaged, stained, or washed will not be eligible for exchange.
• Exchange is subject to product and size availability.

2. Non-Exchangeable Items

• Innerwear, socks, and accessories (for hygiene reasons).
• Products purchased during sale, clearance, or under promotional offers.
• Products marked as “Final Sale” or “Non-Returnable” on the product page.
• Custom-made, personalised, or made-to-order items.

3. How to Request an Exchange

• Contact our customer support team within 2 days of delivery with your order number and reason for exchange.
• Share clear photos/videos of the product if requested, to help us verify the issue.
• Once approved, our team will share the return pickup or drop-off details.
• Pack the product securely in its original packaging along with the invoice.

4. Exchange Processing

• Once we receive the returned product, it will be inspected within 2–3 business days.
• If approved, the replacement size will be shipped within 5–7 business days, subject to availability.
• If the requested size is unavailable, we will offer store credit or a refund instead, as per your preference.

5. Shipping Charges

• Exchanges due to size issues on our end (e.g. wrong item shipped) will be processed free of cost.
• Customer-requested exchanges may include a nominal shipping/handling charge, which will be communicated in advance.

6. Refunds

• Refunds are only applicable in cases where an exchange is not possible due to unavailability of stock.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Cash-on-delivery orders will be refunded via bank transfer or store credit.

7. Important Note

• We strongly recommend checking the size chart and product details before placing your order.
• Since our products are specially designed for children, slight variations in colour, embroidery, prints, or craftsmanship may occur and are not considered defects.
• We reserve the right to reject an exchange if the product does not meet the eligibility conditions mentioned above.
• For any questions regarding returns or exchanges, please contact our customer support team.